In order to effectively manage workers’ compensation claims, you as the employer must have a clear picture of what steps to take when an employee tells you that he/she has suffered an injury. You have an obligation to gather the information related to the injury, do an investigation, and file the first report of injury with your workers’ compensation insurance carrier.
If the injury requires immediate medical treatment, 911 should be called. The investigation and gathering of accident details can be done after the employee is cared for. If the injury does not require immediate treatment, then you should have the employee select which designated medical provider he/she would like to visit.